See All Categories

Learn More

Current Page
  1. Home
  2. Help

Help

How to join

You can create a customer account by clicking on the [Sign up] link and completing the registration form. Once you have completed all of the required fields and agreed to the Terms of Use and Privacy Policy, you will be able to use the service for free. You will no longer have to complete the billing and shipping information fields every time you place an order. You will also be able to participate in auctions and group purchases, as well as promotional events and sales exclusive to registered accounts.

How to order

**This text is only provided as a guideline and must be modified to reflect your store's operational policies. Ensure that the content is correct before applying it to your store.**


Guide for purchasing products:
- Step 1: Search for products
- Step 2: Add products to shopping cart
- Step 3: Place order with a guest or customer account
- Step 4: Complete checkout details
- Step 5: Select payment method and complete transaction
- Step 6: Move to [Order complete] page containing order number

When placing orders as a guest, note down the order number and transaction number shown on the [Order complete] page. This information will be automatically saved for orders placed with a customer account.

Payment


Your credit card company may contact you if a high-value purchase have been made with your card. If it is determined that an order was fraudulently made through the use of stolen cards, false names, or other means, the order may be suspended or canceled at will.

Bank deposit payments can be made by transferring funds through internet banking, mobile banking, telebanking, or by visiting your local bank branch. Payment must be completed within the set DOP. No cancellation once you placed your order. Cancellation fee of Php 300 will apply.

Kindly send your proof of payment here:

Payment Form

Shipping

  • Shipping Method : Parcel Service
  • Shipping Area :
  • Shipping Rate : Fixed Shipping Rate : Regardless of your order amount, ₱65will be charged for shipping.
  • Delivery Time : 3 - 7 days
  • Courier to be used:
    • Byaheros Express (COD SF)

    Depending on the location, GoGoXpress and J&T will be used.

    Additional surcharges may apply to shipping destinations that are outside the standard delivery range. Once your payment is confirmed, your order will be shipped as soon as possible (except for Pre-order items). Depending on the items ordered, you may experience some delays.

Returns & Exchanges

No exchange/return is accepted for these products. Please be advised.

Refunds

**This text is only provided as a guideline and must be modified to reflect your store's operational policies. Ensure that the content is correct before applying it to your store.**


Once we have received your return item, your refund will be processed within 3 business days. If your order was paid by credit card, you can cancel the credit card authorization before payment is charged. However, if payment has already been charged, your credit card company will refund the amount on the following month.

Other

**This text is only provided as a guideline and must be modified to reflect your store's operational policies. Ensure that the content is correct before applying it to your store.**


Validity period:
Points will be available for use after 20 days of an order being delivered. Points that do not meet this criteria will be categorized as 'Pending points.' This is to prevent points from being used through accumulated canceled orders. Available points can be used immediately to purchase goods. (Available points = Total points - Used points - Pending points)

Usage conditions:
The minimum purchase amount required to use points is ₱150.00. The maximum purchase amount (per order) that can be paid with points is ₱150.00.

Expiration:
Points will be withdrawn for orders that have been refunded or canceled. Points will automatically expire on deleted accounts. Points will also expire if no additional points have been issued after 3 years since the last issuance.

Recent This Product